Privacy Policy
Privacy Policy
Effective date: 20 September 2026
Taver Nningaloo is committed to protecting the privacy of our guests and website visitors. This policy explains how we collect, use, store, and disclose personal information in connection with our restaurant and offline casino at 42 Northbourne Ave, Canberra ACT 2612, Australia.
This policy applies to information collected at the venue, through our website, and via phone or email. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our services or website, you agree to the practices described in this policy.
Information We Collect
We collect personal information that is reasonably necessary for our business functions. This includes information you provide directly and information collected automatically when you use our website.
- Contact details: name, phone number, email address, and postal address when you make a reservation or enquiry.
- Transaction details: records of dining and casino visits, including dates, preferences, and billing information.
- Website usage data: IP address, browser type, pages visited, and referring URLs collected via cookies and analytics tools.
- CCTV footage: recorded in public areas of the venue for security purposes.
- Identification documents: if required for entry to the casino area, in accordance with Australian law. Casino entry may require age verification (18+).
How We Use Your Information
We use personal information to provide and improve our services, manage reservations and events, ensure the safety and security of our venue, and comply with legal obligations.
- To process restaurant reservations and event bookings.
- To manage casino entry and comply with responsible gambling regulations.
- To respond to enquiries and provide customer support.
- To send promotional communications, where you have opted in.
- To improve our website and services through analytics.
- To maintain security through CCTV monitoring.
Disclosure of Personal Information
We do not sell or rent personal information. We may disclose personal information to trusted third parties who assist us in operating our business, provided they agree to keep the information confidential and use it only for the purposes we specify.
- Service providers: payment processors, reservation systems, IT support, and marketing platforms.
- Legal and regulatory authorities: where required by law, such as for casino licensing or law enforcement.
- Professional advisers: lawyers, accountants, and insurers as necessary.
- Business transfers: in the event of a merger or acquisition, subject to confidentiality obligations.
Data Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.
- Secure storage of physical records in locked facilities.
- Encryption of electronic data in transit and at rest.
- Access controls limiting employee access to personal information on a need-to-know basis.
- Regular review of security practices.
- Retention periods: personal information is kept only as long as necessary for the purposes outlined in this policy or as required by law. Financial records are retained for 7 years per Australian law. CCTV footage is typically retained for 30 days unless required for an investigation.
Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. You may also opt out of marketing communications at any time.
- To request access or correction, contact us using the details below.
- We will respond to requests within 30 days, as required by the Privacy Act.
- You may unsubscribe from marketing emails via the link in each email or by contacting us.
- You can disable cookies through your browser settings, though this may affect website functionality.
Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings.
- Essential cookies: necessary for the website to function, such as maintaining session state.
- Analytics cookies: help us understand how visitors use the site (e.g., Google Analytics).
- Preference cookies: remember your choices, such as language or region.
- You can set your browser to refuse cookies, but some features may not work properly. No third-party advertising cookies are used. Cookie consent is managed via the site's consent banner.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact our Privacy Officer using the details below. We will respond within a reasonable timeframe.
42 Northbourne Ave, Canberra ACT 2612, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).